Electric wheelchairs under 13kg — PRE-ORDER NOW

Frequently asked questions

Range, weight, Singapore rules, delivery, setup, warranty and trade-ins.

Our wheelchairs

How far can ROVI AIR travel on one charge?

Between 10 and 15 km on a full charge. We test every wheelchair ourselves, so this is a real-world figure.

How heavy is ROVI AIR?

12.3 kg without the battery, thanks to its carbon fibre frame.

How much weight can it carry?

Up to 150 kg.

Can ROVI AIR handle slopes and ramps?

Yes, it's rated for slopes up to 10°. Not sure about a ramp on your route? Book a demo and we'll check it with you.

Can I take ROVI AIR on a plane?

Its lithium battery is 240 Wh, under the 300 Wh limit most airlines allow for mobility aids. Always confirm with your airline before flying.

When will my pre-order arrive?

ROVI AIR is estimated to arrive in November 2026. We'll contact you to arrange delivery once it lands.

Singapore rules

Do I need a licence to use an electric wheelchair in Singapore?

No, as long as it travels no faster than 6 km/h. Our electric wheelchairs are fully compliant and are not considered a Personal Mobility Device (PMD).

Do I need a Certificate of Medical Need?

Not for an electric wheelchair. That requirement applies to mobility scooters.

Delivery and setup

Is delivery free?

Yes. Delivery to mainland Singapore addresses is free with every order. For other locations, email hello@rovi.sg.

How is delivery arranged?

After you order, our team will call you on the number you provided to arrange a delivery time.

Will you set it up for me?

In-person setup is free. Tick the box at checkout and we'll unfold and set up your wheelchair, and show you how to fold it, use the brakes and adjust it.

Warranty

What does the warranty cover?

Every ROVI product has a 1 year limited warranty from the date of delivery. It covers manufacturing defects in the frame, motor, battery, folding mechanism, brakes and factory-fitted parts.

What isn't covered?

Normal wear of tyres, upholstery and handgrips, consumable parts, and damage from misuse, accidents or unauthorised repairs. See our Warranty page for full terms.

How do I make a claim?

Email hello@rovi.sg or call +65 8671 8300 with your order number and a description of the issue. Photos help us resolve it faster.

Trade-in

Can I trade in my old wheelchair?

Yes. We accept manual and electric wheelchairs of any brand in good working condition, and give you a S$100 credit towards any ROVI product.

What if my wheelchair doesn't pass the assessment?

If it isn't usable (for example, punctured tyres or holes in the seat cushion), we're unable to accept it as a trade-in.

Can I trade in more than one wheelchair?

It's one trade-in per order.

Can I use the trade-in credit with a promotion?

Yes, it can be combined with existing promotions.

Do I have to bring my old wheelchair to you?

No. We assess it at your home and collect it for free, with no disposal fees.

What happens to my old wheelchair?

We refurbish and donate every wheelchair we receive through trade-in.

Still have questions?

Call +65 8671 8300, email hello@rovi.sg, or send us a message.